Our services

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We help you

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Digital presence

  • Strategic planning: Defining business goals and objectives, supported by detailed market analysis to understand competition and customer needs. SWOT analysis to identify strengths and opportunities while mapping the customer journey to track the consumer's path from awareness to purchase.

    Execution and tactics: Choosing effective digital channels to reach target audiences and developing a content strategy that engages and informs. Implementing SEO and SEM to enhance online visibility while using social media and email marketing to actively engage and nurture leads.

    Resource management: Managing the financial aspects of digital projects with careful planning and tracking, ensuring budget allocation aligns with expected returns. Establishing a robust technology infrastructure and assembling a skilled team to execute digital strategies efficiently.

    Monitoring and optimization: Analyzing strategy effectiveness through data and analytics, tracking progress against performance metrics and KPIs, and setting clear timelines and milestones, with regular strategy evaluations and adjustments to stay aligned with business goals.

  • Content and engagement: Product presentation, content creation, social media integration, email marketing, and customer support to enhance user engagement through effective communication and support mechanisms.

    Marketing and analytics: Analytics and data insights, SEO optimization, cross-selling, and upselling to leverage user data and content strategies to drive business growth and improve user experience through targeted marketing efforts.

    Site functionality and efficiency: Mobile responsiveness, site speed and performance, search functionality, and checkout process optimization to ensure the website operates smoothly and efficiently across all user interactions.

    Security and personalization: Security and trustworthiness, personalization, and customer reviews and ratings to build a safe and customized user experience that fosters trust and relevance.

  • Campaign planning and strategy: Target audience identification, campaign objectives, budgeting and bidding, keyword research, and ad targeting to set the foundation for successful advertising by defining who to reach, how much to spend, and what goals to achieve.

    Creative execution and delivery: Ad creative, ad formats, ad platforms, ad placement, and landing pages, focusing on designing, selecting, and arranging ad components to capture and engage the target audience across various channels effectively.

    Performance measurement and optimization: Conversion tracking, A/B testing, remarketing, analytics and reporting, and ad optimization to assess and enhance the effectiveness of campaigns through data-driven insights and iterative improvements.

    Compliance and consumer trust: Ad compliance, social proof, and reviews to ensure advertising adheres to regulatory standards and builds credibility with the audience through trustworthy endorsements and user feedback.

  • Strategic brand development: Brand identity, messaging and communication, brand guidelines, brand positioning, and brand awareness, emphasizing the creation and communication of a consistent brand image and message to the target audience.

    Consumer-centric engagement: Market research, target audience identification, content strategy, and brand experience to create engaging content and experiences that foster brand loyalty and awareness.

    Innovation and relationship-building: Innovation and creativity with brand campaigns and loyalty programs to build strong relationships with customers and drive brand growth.

  • Loss of ad campaign efficiency 

    Reduced attribution and measurement 

    Inaccurate audience insights 

    Dependence on walled gardens 

    Compliance challenges 

    Reliance on first-party data  

    Minimized targeting and personalization 

Startups

We create, invest in, and help grow innovative startups.

  • Ideation: Brainstorming and validating business ideas. Assessing the market need, researching potential competitors, and testing the feasibility of the concept through market research and early feedback.

    Development: Prototyping, seeking funding (often through seed investments or venture capital), and starting to build out the team, collecting feedback from early adopters to refine the product.

    Commercialization: Bringing the product or service to market. Scaling operations, expanding customer base, and implementing marketing strategies to grow presence. Adapting and improving the product to stay competitive and responsive to customer needs.

Build growth partnerships, securing and nurturing strategic alliances.

Partnerships

  • Tech partnerships: Collaborate with tech companies to develop software or apps that enhance your services

    Educational institutions: Partner with colleges and vocational schools for sprints

    Healthcare providers: Work with healthcare facilities to test assumptions

    Corporate sponsorships: Design corporate sponsorships to serve as testing ground and financing early days

Delight customers with modern human-centered design best practices.

Product and service design (UX/UI)

  • UX research and strategy: Implementation of exploratory and evaluative user research methodologies, such as UX/UI audits of existing designs, user/stakeholder interviews, service blueprinting, and usability testing, to uncover key points of friction and opportunities for improvement. Primary and secondary research insights inform a UX strategy that aligns with business goals.

    UX/UI Design and prototyping: Design and prototype mobile/desktop apps, responsive websites (B2B/B2C and SaaS), and Minimal Viable Products (MVPs) using industry-wide established design tools such as Figma and inclusive design best practices. Mapping information architecture, wireframes, and interaction design to facilitate collaboration, user feedback, and streamline development.

    DesignOps and collaboration: Product management and collaboration tools that support effective communication and efficient teamwork during the design and development processes. Design systems development, workshops, and training materials that leverage and build upon organizational knowledge, emerging technologies, and design thinking frameworks.

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New Road Media logo

@Tigerlabs, Princeton

dpage@newroadmedia.com